In this week's episode of AHIC Rewind, we replay a session moderated by Nick van Marken in conversation with Filip Boyen & Jerry Inzerillo on the topic of reputation and its ROI for owners.

Additionally, Filip highlighted the frightening staff turnover at luxury turnover rates, which was pre-Covid-19. Now it is likely to have doubled or tripled that across the hospitality industry. Jerry shared his thoughts on how we can solve the human resource challenge and much more.