How are industry innovators from around the world transforming tomorrow for their businesses? How is the fourth industrial revolution shaping their plans and impacting their business?
Henry Mason Managing Director – TrendWatching
Managing Director – TrendWatching
Henry Mason is an experienced and sought-after keynote speaker and author of Trend-Driven Innovation. In the past 5 years, Henry has given over 100 keynote presentations in more than 30 countries, speaking alongside thought leaders (from Seth Godin to Steven Johnson), ground-breaking entrepreneurs (from Robin Chase to Eric Schmidt), global figures (from Kofi Annan to Muhammad Yunus) and many, many more. Henry was included in GQ's Most Connected Men in Britain list in 2016.
Ian Di Tullio Global SVP Guest Services – Accor
Ian Di Tullio
Global SVP Guest Services – Accor
As SVP of Guest Services at Accor, Ian is the head of customer strategy and responsible for the broad functions of customer acquisition, engagement & experience, loyalty and global partnerships. As part of his role, Ian is heavily involved in the transformation of Accor into a Customer Centric organization using loyalty and partnerships as a catalyst for augmented hospitality.
Ian has extensive global management experience with large multinational organizations and an extensive track record managing multi-cultural teams at senior levels in travel & hospitality, aviation, consulting, retail and media organizations across three continents.
Ian holds an MBA from Queen’s University in Canada and a PhD in Marketing from Cranfield University in the UK. He speaks frequently at loyalty, analytics and customer engagement events worldwide
Dimitris Manikis President and Managing Director for Europe, Middle East, Eurasia and Africa (EMEA) – Wyndham Hotels & Resorts
President and Managing Director for Europe, Middle East, Eurasia and Africa (EMEA) – Wyndham Hotels & Resorts
Dimitris Manikis was appointed President and Managing Director for EMEA in April 2018. In his role, he is responsible for the development of all of Wyndham Hotels & Resorts’ brands in the EMEA region as well as maximising the performance of all new and existing franchise and managed hotels. He focuses on driving the strategic objectives of Wyndham Hotels & Resorts including quality and technology solutions as well as loyalty, sales and marketing.
Dimitris Manikis has a long-standing career and deep knowledge of the hospitality industry. Prior to joining Wyndham Hotels & Resorts, he spent over 27 years with RCI, the worldwide leader in vacation exchange, across a number of senior roles, and most recently served as Vice President of Business Development for EMEA. Earlier in his career, he also held a number key positions in the region as Managing Director of RCI Greece and RCI South Africa.
A Greek national, Dimitris was born in Athens and holds a Bachelor degree in Tourism and Administration from the University of Patras in Greece, and an MSc Postgraduate degree in Tourism Marketing from the University of Surrey. His passion for people and work ethic comes from his father, who built up a grocery retail business in Athens where Dimitris learned the value of high customer service, positive outlook and hard work as being the foundations of success in both business and life.
He is based in Wyndham Hotels & Resorts’ London office.