What factors you need to consider when developing your wellness offering to ensure it is in line with market needs as well as done in a way which ensures return for the investor.
Kathryn Moore Founder & Managing Director – Spa Connectors & Hall of Wellness Awards
Founder & Managing Director – Spa Connectors & Hall of Wellness Awards
Founder & Managing Director, Spa Connectors, Global
Executive Producer, Professional Beauty GCC
Judge, Professional Beauty GCC Awards
Producer, World Spa & Wellness Convention, Global
Judge, World Spa & Wellness Awards
Judge, Asia Spa
Judge, Destination Deluxe Awards
Kathryn Moore has been a leading expert in the global spa industry for 15 years with extensive knowledge of all aspects of spa business. Her successes include negotiating complex commercial arrangements, conception and implementation of operating frameworks, standards and training programmes.
Recognised for creativity and ‘out the box’ thinking when developing bespoke, high end spa and wellness concepts for a broad spectrum of clients, Kathryn is a highly sought-after collaborator in the market today.
During her time with MSpa, overseeing more than 60 spas for Minor Hotels, Kathryn identified noticeable gaps in the industry. Her solution was to form Spa Connectors in 2015, offering exclusive training programmes as well as recruitment solutions and business consultancy.
In only a short time, Spa Connectors has developed a reputation for delivering innovative, personalised solutions to address the client’s needs, ensuring longevity and high performance for every spa business associated with Spa Connectors.
In conversation with
Leo Downer Executive Director, TLC Health Travel Ltd – Co-founder of Harmony Sustainability Tourism
Executive Director, TLC Health Travel Ltd – Co-founder of Harmony Sustainability Tourism
To say that Leo brings exceptional acumen to TLC & Harmony would be an understatement. His experience spans 30 years of managing clinicians and developing health services in the public, voluntary and private sector. He has worked strategically in the improvement of health, wellbeing, and safety nationally and internationally. From General Practitioner Coordinator with the Maudsley NHS Trust to Head of Drug and Crime Reduction in the Government Office for London; as Business Manager for counter- terrorism in the UK Home Office HQ Strategy and International Directorate, to Group Director of Business Development and Communications for the Social Interest Group, Leo’s innovative and strategic approach, has founded new health approaches, transformed sustainability paradigms, and led government operations and national delivery.
Puczkó László CEO & Co-Founder, Health Tourism Worldwide – Associate Global Wellness Research Director, TLC
CEO & Co-Founder, Health Tourism Worldwide – Associate Global Wellness Research Director, TLC
László is the Associate Global Wellness Research Director of TLC and CEO of Health Tourism Worldwide. He has been working in the field of travel and health for 25+ years. László is an experience engineer, strategist and trainer, and wellbeing intelligence expert. He has gained experiences in the private as well as in public sector environments both in medical and wellness tourism. László is one of the very few people in the world who has been active in every aspect and domain of health tourism. He is an economist and art & design manager, and holds master degrees and a PhD, and is a Certified Management Consultant. László has been lecturing and running tailor-made trainings, mentoring and masterclasses in over 40 countries all around the world. He has been actively involved both in industry as well as academic arenas and authored numerous industry reports and specialist books and publications. He was the project lead on the path making report for UNWTO & ETC titled Exploring Health Tourism, as well as a pioneering study for Global Spa Summit titled Wellness Tourism and Medical Tourism: Where do spas fit? László is a hot spring and wellness enthusiast and holds a Shinrin Yoku/Forest Bathing Diploma!
Nicki Page Founder & ED – TLC
Founder & ED – TLC
Nicki Page, born in Wales, with her formative career spent in London and Cardiff arrived in the Middle East in 1989 with a marketing and public relations background from her previous employment in Saatchi and Saatchi, plus Marriott Hotels and Resorts. With her distinct and thoroughly Celtic approach she was able to engage and establish influential networks with the leads and foremost decision makers across Arab, South & South East Asian and African nations - being a key strategic negotiator in establishing the success of world leading tourism and luxury destinations including: Jordan, Malaysia, South Africa, Kenya Maldives and the UAE. She has significant awareness of how to promote luxury health and Wellness resorts worldwide, and deep insight into the role women have, in influencing health, wellness, and travel decisions, for themselves, families and nation. As an established presence and trusted business presence in the Middle East she has established a network and client list of Ruling families, CEO’s and companies “to die for”..
“The Art & Science of understanding Wellness, and its marketing, is a position, that we believe is critically important to tourism, as we transform ourselves and the industry to adjust to new paradigms, that demand we take account of health & Wellness expectancies, and Sustainability requirements, for People Planet and Place” Nicki Page, TLC Health Travel 2020
Jean-Paul Riby Chief Executive Officer – Sun Hospitality Group
Chief Executive Officer – Sun Hospitality Group
Hotelier, mentor, project leader and design enthusiast, coupled with 35 years of hospitality experience has led me too an exciting chapter at Sun Hospitality Group (SHG) part of Sun Group. The creation of SHG focuses on business tourism and development of Sun Group and the continuation of sustainable growth being the key for the company.
With more than 30 years in South East Asia I have been at the forefront of the hospitality in emerging markets and it has become my specialty and the challenges it brings, this has driven me to innovate and bring a new definition to the phrase “think outside the box”
Talent search is a key area and the mentoring on future Hoteliers is a top priority. I believe the creation of SHG has allowed the team and I to put all this in practice and make a difference to Vietnam’s evolution in the field.
Actively involved into numerous industry organisations including the International Wine & Food Society. Others professional affiliations include Confrèrie de La Chaîne des Rotisseurs and Commanderie de Bordeaux.
Also invited to contribute in the book “EQ & Leadership in Asia” on using emotional intelligence to lead and inspire people, written by Sebastien Henry, and has also been a guest speaker at several webinar and other hospitality events around the region.
Quote: In Life we do things, some we wish we had never done, some we wish we could replay a million times. But they all make us who we are, and in the end, they shape every detail about us. If we were to reverse any of them, we wouldn’t be the person we are. So just live. Make mistakes, have wonderful memories. But never ever second guess who you are, where you have been and most importantly where it is you are going….
Daniella Russell Spa and Wellness Consultant and Mentor – Daniella Russell Harper DRG / TCL
Spa and Wellness Consultant and Mentor – Daniella Russell Harper DRG / TCL
Daniella wanted to grow up to be a tall, blonde beauty therapist after she her babysitter return from beauty college looking exactly that….amazing!
Over 40 years ago, Daniella went to Champneys college to train as a beauty therapist and came back with fantastic knowledge, a passion for her industry but certainly no taller or anywhere near blonde!
It was the start of a love affair of her profession and, since then, Daniella has travelled the world through her work, experiencing Spa and Wellness in every aspect……and there are a lot of aspects in this industry.
Daniella has opened some of the world’s most recognised Destination Spa & Wellness Resorts and Day Spas, Hair and Beauty Salons, Aesthetic Medi Spa Clinics and Fitness Clubs.
As a recognised spa and wellness industry pioneer, innovator and expert with over 40 years in the industry, she advises and consult across the sector - from conceptual development, retail and distribution, to operational management, strategic planning and beyond.