Looking at how one 117-year-old hotel company is undergoing rapid expansion and ‘Transforming for Tomorrow’ through diversification outside the hotel space and into areas such as Microbrewery, Home Stays and Airline Catering. How has the CEO managed to shift the mindset and direction company?
Puneet Chhatwal Managing Director & Chief Executive Officer – The Indian Hotels Company Limited
Managing Director & Chief Executive Officer – The Indian Hotels Company Limited
Mr. Puneet Chhatwal joined IHCL as the Managing Director and Chief Executive Officer in November, 2017. He is a global professional with over three decades of leadership experience at highly-acclaimed hotel groups in Europe and North America.
Under his leadership, IHCL has embarked on a journey of re-imagination, unveiling its five year business strategy - Aspiration 2022 with a vision to become South Asia’s most iconic and profitable hospitality company. In line with the strategy, the company is on its path to deliver sustainable profitable growth through margin enhancement, scaling of hotels portfolio and refresh of its brandscape and offerings.
Prior to this, Mr. Chhatwal was the Chief Executive Officer and Member of the Executive Board of Steigenberger Hotels AG – Deutsche Hospitality. He was also the Chief Development Officer of The Rezidor Hotel Group – Carlson Hotels Worldwide. Mr. Chhatwal is a graduate of both Delhi University and Institute of Hotel Management, Delhi. He has completed an MBA in Hospitality from ESSEC, Paris and an Advanced Management Program from INSEAD.
Mr. Chhatwal has won awards including the prestigious Carlson Fellowship and was rated as one of Europe’s 20 extraordinary minds in Sales, Marketing and Technology - HSMAI European Awards 2014. He was also the First Alumni included in the ESSEC-IMHI Hall of Honor 2014.
Nick van Marken Managing Director – van Marken Limited
Nick van Marken
Managing Director – van Marken Limited
Following a career in professional services spanning nearly 30 years, Nick is currently acting as senior adviser to several hospitality investors. Until recently he was Global Head of Hospitality Advisory Services with Deloitte, where he served as a partner for 20 years and was based in London and the Gulf. In this role, he served a wide spectrum of clients, including private family/HNWI’s; PE, SWF, institutional, RE; and corporates, and encompassing owners, investors, lenders and operators. The range of services provided included commercial strategy and development advice; M&A/transaction services; operational/profit improvement reviews; capital-raising/IPOs; assurance; tax advice and restructuring.
Nick spent the early part of his career in hotel operations in Africa and Europe, working with Holiday Inn, Sun International, Gleneagles and Meridien. He has subsequently consulted in over 80 countries and 250 markets. He is a sought-after speaker and was the organiser and chairman of the highly-regarded European Hotel Investment Conference (EHIC), in London. Nick served on the board of global industry data provider STR from 2011 to 2017, and is a member of the advisory board of Bench Events.